At gamerstore.uk, your satisfaction is our top priority with every purchase. Please take a moment to review our refund policy below.

1. Refund Eligibility

Physical Products (such as consoles and accessories):

• Refund requests must be submitted within 14 days of receiving your order.
• Items must be unused, returned in their original packaging, and in a condition suitable for resale.
• Proof of purchase, like an order confirmation or receipt, is required.

Digital Products (including game codes and downloadable content):

• Digital items are non-refundable once delivered via email or download.
• Refunds will only be considered if the digital product is faulty or was not delivered.

2. Non-Refundable Items

• Gift cards and promotional vouchers are not eligible for refunds.
• Products marked as Final Sale or Clearance cannot be refunded.

3. How to Request a Refund

To initiate a refund, please contact us at:

📧 Email: [email protected]
Include your order number, details of the product(s), and the reason for your refund request.

4. Return Shipping

Return shipping costs are the responsibility of the customer unless the product was received damaged or defective. We advise using a tracked shipping service for all returns.

5. Refund Process

After receiving and inspecting the returned item, we will inform you whether your refund has been approved or denied. Approved refunds will be processed to your original payment method within 5 to 10 business days.

6. Exchanges

Replacements are available only for damaged or defective items. Please contact us directly for exchange requests.

7. Delayed or Missing Refunds

If your refund has not appeared within the expected timeframe:

1. Double-check your bank or payment account.
2. Contact your credit card company or payment provider, as processing times can vary.
3. If you still have concerns, please reach out to us for assistance.

8. Contact Us

For any refund-related inquiries or support:
📧 Email: [email protected]
📞 Phone: +44 162 343 1993