Welcome to Gamer Store at gamerstore.uk. We want you to have a smooth and satisfying experience when shopping for games, gear, and digital content. Below is our refund policy.

Digital Products

All digital downloads, including game keys, in-game content, and digital magazines, are non-refundable once they have been downloaded, accessed, or activated.

If you encounter an issue such as an invalid code or technical error, please contact us within 14 days of purchase at [email protected]. We’ll do our best to help or issue a refund where eligible.

Refund Eligibility

• No download or activation has occurred.
• The request is submitted within 14 days of purchase.
• The product is defective or does not match its description.

How to Request a Refund

To request a refund, please send an email to [email protected] with your order number, the email used for the order, and a description of the issue.

Exceptions

We cannot issue refunds for accidental purchases or changes of mind after a digital item has been accessed. Please double-check your order before completing payment.

This policy is in accordance with UK consumer laws for digital goods and services.